Last updated: 01 September 2026
This Privacy Policy explains how Velmont Bathrooms ("we", "us", "our") collects, uses, stores and protects your personal data when you visit velmontbathrooms.co.uk or purchase from us. We are registered in England & Wales with our registered office at 322 Mayplace Road East, Bexleyheath, DA7 6JT, United Kingdom. You can contact us at any time about your data at contact@velmontbathrooms.co.uk.
1. The data we collect
- Order information: name, billing/shipping address, email address, phone number, and order details.
- Account information: credentials and preferences if you create an account with us.
- Payment information: card/bank payments are processed by our PCI-DSS compliant payment providers. We never see or store your full card details.
- Communications: emails, messages and reviews you send us, including warranty and returns correspondence.
- Device & usage data: IP address, browser type, pages viewed, and referring sources, collected via cookies and analytics.
2. How we use your data
- To fulfil your orders, process payments, arrange kerbside pallet delivery, handle returns, refunds and warranty claims (performance of our contract with you).
- To comply with tax, accounting and consumer law obligations (legal obligation).
- To prevent fraud, secure our store and improve our website, products and marketing (legitimate interests).
- To send you marketing emails about new products and offers, only where you have subscribed (consent). You can unsubscribe at any time via the link in any email or by contacting us.
3. Sharing your data
We share personal data only with the parties needed to run our business:
- Freight & courier partners, so we can deliver your goods and notify you of delivery.
- Payment providers, to take payment securely.
- Our e-commerce platform (Shopify) and IT service providers who host and support our store.
- Professional advisers (accountants, lawyers, insurers) and authorities where required by law.
We never sell your personal data.
4. International transfers
Where data is transferred outside the UK, we rely on UK GDPR-compliant safeguards such as the UK International Data Transfer Addendum or equivalent protections.
5. How long we keep your data
We keep order records for up to seven years to meet tax and consumer-protection requirements. Marketing contact data is kept until you unsubscribe. Other data is kept only as long as necessary for the purposes above.
6. Your rights (UK GDPR)
You have the right to access the personal data we hold about you, and to ask us to correct, delete, restrict or export it. You can object to processing based on legitimate interests and withdraw marketing consent at any time. To exercise any right, email contact@velmontbathrooms.co.uk. If you are unhappy with our response you can complain to the Information Commissioner's Office (ico.org.uk).
7. Cookies
We use cookies to keep the store working, remember your cart, and understand how the site is used. You can manage cookies in your browser settings; blocking essential cookies may affect checkout.
8. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version.