Terms & Conditions of Sale

Effective date: 01 September 2026 | Governing law: England & Wales

Velmont Bathrooms operates as a dedicated luxury sanitaryware and brassware business. Website: velmontbathrooms.co.uk | Customer & Commercial Enquiries: contact@velmontbathrooms.co.uk. Registered in England & Wales. Registered office: 322 Mayplace Road East, Bexleyheath, DA7 6JT, United Kingdom.

These Terms govern retail distance sales (B2C), direct showroom sales, trade counter orders, and commercial/trade accounts (B2B).

VELMONT BATHROOMS — STATUTORY & COMMERCIAL INFORMATION

OPERATIONAL ESSENTIALS & EXECUTIVE SUMMARY

CRITICAL OPERATIONAL & LEGAL RULES FOR BUYERS AND INSTALLERS:

1. HANDCRAFTED ARTISANAL METALWARE: Copper, brass, and artisanal finishes exhibit natural tonal variations, hand-hammering contours, and living patinas that evolve naturally over time. These are inherent characteristics of authenticity and craftsmanship, not manufacturing defects.

2. MANDATORY PRE-INSTALLATION 'CHECK BEFORE YOU FIT' AUDIT: All Goods must be unpacked, dry-fitted, and thoroughly inspected for visual defects, dimensional fit, and transit damage BEFORE permanent installation, tiling, or plumbing. Fitting or altering Goods constitutes legal deemed acceptance.

3. TOTAL DISCLAIMER OF PLUMBING & LABOUR COSTS: Under no circumstances does Velmont accept liability for plumber day rates, installer fees, delayed renovation penalties, retiling expenses, or de-installation/re-installation costs.

4. KERBSIDE PALLET DELIVERY: High-value, heavy luxury sanitaryware (e.g. bathtubs, basins) is delivered via palletised freight to the kerbside / nearest hardstanding drop point only. Drivers are not insured or equipped to carry Goods inside premises.

5. STATUTORY BESPOKE EXCLUSION: Custom-commissioned, made-to-order, or personalised goods are strictly exempt from statutory distance-selling cancellation rights once manufacturing commences.

1. WHO WE ARE, APPLICABLE STATUTORY FRAMEWORK AND DEFINITIONS

1.1 Velmont Bathrooms ("Velmont", "we", "us", "our") is a luxury bathroom brand, manufacturer, and supplier operating an e-commerce platform at velmontbathrooms.com, trade counters, and direct commercial channels. References in these Terms to "Velmont" refer strictly to the operating legal entity identified in the administrative preamble, and these Terms do not create any rights, obligations, or liabilities for any parent, subsidiary, sister, or affiliated company, brand, or trading partnership.

1.2 These Terms and Conditions ("Terms") govern all sales of Goods by Velmont to any Customer ("Customer", "Buyer", "you"), whether such orders are concluded online via the Website, by telephone, via electronic mail, in person at a showroom or trade facility, or through formal commercial purchase orders.

1.3 Statutory Consumer Protection: Nothing in these Terms shall unlawfully restrict, exclude, or modify the statutory rights of any Consumer acting under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other mandatory UK consumer legislation. Where a clause in these Terms applies exclusively to Business Customers, it is expressly identified as such.

1.4 Definitions: In these Terms, the following legal definitions apply:

“Business Customer” (or “Trade Buyer”): Means any individual or commercial entity acting for purposes wholly or mainly related to their trade, business, craft, or profession, including interior designers, architects, building contractors, plumbing engineers, property developers, hospitality operators, and wholesale/trade resellers.

“Consumer”: Means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession, as defined under Section 2(3) of the Consumer Rights Act 2015.

“Contract”: Means the legally binding agreement between Velmont and the Customer for the purchase and sale of Goods, formed strictly in accordance with Section 4.

“Goods”: Means all bathroom fixtures, sanitaryware, handcrafted copper and brass bathtubs, cast-iron baths, vanity basins, taps, showers, waste fittings, architectural brassware, mirrors, accessories, and components supplied by Velmont.

“Bespoke Goods” (or “Made-to-Order Goods”): Means any Goods produced, manufactured, sized, drilled, customised, or hand-finished to the Customer's specific requirements, bespoke dimensions, non-standard metal alloy specifications, custom patinas, or personalised configurations.

“Living Finish”: Means untreated, unlacquered, or hand-patinated metals (including unlacquered brass, raw copper, antique bronze, and verdigris finishes) that undergo natural chemical oxidation, darkening, and surface evolution upon exposure to air, water, and touch.

“Kerbside Pallet Delivery”: Means standard freight delivery to the nearest accessible public highway boundary or hardstanding threshold of the delivery address, utilising a tail-lift vehicle and pallet truck.

“Order Confirmation”: Means the formal written or electronic document dispatched by Velmont explicitly accepting the Customer's order and detailing the agreed Goods, specifications, prices, and lead times.

“Business Day”: Means any day other than a Saturday, Sunday, or statutory public/bank holiday in England and Wales.

2. APPLICATION OF TERMS, PREVALENCE & EXCLUSION OF BUYER TERMS

2.1 Exclusive Application: These Terms apply to every quotation, order, Order Confirmation, and Contract for the sale of Goods by Velmont to the total exclusion of any other terms and conditions that the Customer seeks to impose, incorporate, or endorse, or which are implied by trade, custom, practice, statute, or course of dealing.

2.2 Exclusion of Customer Terms (Battle of Forms): Any standard terms and conditions endorsed upon, delivered with, or referred to in the Customer's purchase order, confirmation of order, specification, tender, subcontract, or payment remittance shall have no legal effect whatsoever. Placing an order, taking delivery of Goods, or releasing payment constitutes the Customer's absolute and unqualified acceptance of these Terms.

2.3 No Variation: No variation, amendment, or waiver of these Terms, nor any representation regarding the Goods, shall be valid or binding on Velmont unless agreed in writing and signed by an authorised director of Velmont. The Customer acknowledges that it has not relied on any pre-contractual statement, warranty, or representation that is not expressly incorporated into the Contract.

3. HANDCRAFTED ARTISANAL PRODUCTS, NATURAL LIVING PATINAS & TOLERANCES

3.1 Handcrafted Authenticity: The Customer expressly acknowledges and agrees that Velmont's luxury copper, brass, and cast-iron products are individual works of artisanal craftsmanship, often beaten, rolled, soldered, and finished by hand. Consequently, subtle variations in hand-hammering indentations, seam contours, burnish marks, and finish intensity are natural, inherent characteristics of premium artisanal metalware and do not constitute a defect, non-conformity, or breach of Contract.

3.2 Living Finishes & Patination: Living metal finishes (including raw copper, burnished copper, unlacquered brass, antique copper, and verdigris patinas) are chemically active surfaces designed to age gracefully. Velmont provides no warranty against, and accepts no liability for, natural oxidation, tarnishing, localized water spotting, gradual darkening, or tonal changes caused by atmospheric humidity, domestic water mineral composition, or human touch. Such surface development is an intended and celebrated aesthetic quality.

3.3 Dimensional and Weight Tolerances: Because metal bathtubs, basins, and cast-iron shells are hand-shaped and heat-treated, all dimensions, volumes, and weights quoted on our Website, technical sheets, or CAD diagrams are nominal approximations:

Bathtubs & Large Sanitaryware: Allowable dimensional manufacturing tolerance of up to plus or minus 15mm (±15mm) on length, width, and height, and plus or minus 7% (±7%) on total dry weight.
Basins & Sinks: Allowable dimensional tolerance of up to plus or minus 8mm (±8mm).
Plumbing Pipework & Tapware: Standard British and European plumbing thread tolerances apply; however, tap hole drilling configurations on metal baths and basins must be verified on site prior to permanent fixture.

3.4 No Sale by Sample: All display models, physical colour swatch chips, digital renders, and photographic catalogues are intended solely to provide a general visual indication of the Goods. The Contract is not a sale by sample (whether within the meaning of Section 15 of the Sale of Goods Act 1979 or otherwise). Velmont cannot guarantee exact uniformity of finish between separate production batches or distinct product lines.

4. QUOTATIONS, ORDER FORMATION & CANCELLATION BY VELMONT

4.1 Invitation to Treat: The display of Goods on the Website, price lists, or marketing materials constitutes an invitation to treat only and does not constitute a legally binding offer to sell.

4.2 Order as Offer: The submission of an order by the Customer constitutes a formal offer to purchase the specified Goods subject to these Terms. Velmont reserves the absolute discretion to accept or decline any order without stating reasons.

4.3 Binding Formation: A binding Contract is formed only when Velmont issues a formal written Order Confirmation to the Customer's nominated email address, or when Velmont commences physical dispatch of the Goods, whichever occurs first. Automated electronic order receipts or payment gateway acknowledgements confirm receipt of an offer only and do not constitute acceptance.

4.4 Customer Responsibility for Technical Accuracy: The Customer is solely and exclusively responsible for ensuring the accuracy and completeness of all specifications, dimensions, architectural drawings, floor loadings, access routes, and plumbing compatibility details provided to Velmont. Velmont accepts zero liability for any error, delay, or expense resulting from inaccurate or deficient information supplied by the Customer or its professional agents.

4.5 Validity of Quotations: Any formal quotation issued by Velmont is valid for a maximum period of thirty (30) calendar days from its date of issuance (unless withdrawn earlier in writing), after which it automatically lapses.

4.6 Right to Decline or Cancel by Velmont: Velmont explicitly reserves the unilateral right to decline, suspend, or cancel any order prior to dispatch without liability (other than refunding any cleared sums paid by the Customer) in the event that: (a) Goods are unavailable or production is commercially unviable; (b) a genuine pricing or typographical error has occurred on the Website or sales literature; (c) the Customer fails necessary credit or fraud prevention checks; or (d) the delivery location presents severe health and safety hazards or insurmountable physical access barriers.

5. PRICES, VALUE ADDED TAX, PAYMENT TERMS & COMMERCIAL CREDIT

5.1 Contract Price: The price payable for Goods shall be the price stated in the Order Confirmation or our formal written quotation. All prices are stated in Pounds Sterling (GBP) unless expressly agreed otherwise in writing.

5.2 VAT & Taxes: For Consumer transactions, prices displayed on our consumer-facing Website are inclusive of UK Value Added Tax (VAT) at the prevailing statutory rate. For Business Customers and trade quotations, prices are quoted exclusive of VAT, which shall be added to the invoice at the applicable tax point. International commercial exports are subject to applicable customs tariffs, duties, and local clearance taxes, which are the Customer's exclusive liability.

5.3 Pricing Errors: Velmont exercises rigorous commercial standards; however, technical errors may occasionally occur. Where a product's correct price is higher than the price stated on the Website or an automated invoice, Velmont shall contact the Customer before dispatch to request confirmation at the correct price or cancel the order with an immediate full refund. Velmont is under no obligation to supply Goods at an obviously incorrect or erroneous price.

5.4 Payment Timing: Unless formal credit terms have been approved in writing by Velmont, 100% cleared payment of the purchase price, VAT, and applicable delivery charges must be received by Velmont prior to the release of Goods for dispatch.

5.5 Bespoke Deposits: For all Bespoke Goods, an advance non-refundable deposit of not less than fifty percent (50%)—or 100% where specified—is payable upon order placement. Manufacturing shall not commence until such deposit has cleared in full.

5.6 Business Credit Accounts & Default Interest: Where commercial credit terms have been granted in writing to a Business Customer, invoices are due strictly thirty (30) calendar days from the invoice date. If any invoice remains unpaid after the due date:

Interest shall accrue on the overdue balance at the statutory rate of 8% per annum above the Bank of England base rate, compounded monthly, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, from the due date until full settlement;
The Business Customer shall reimburse Velmont for all debt recovery costs, tracing agent fees, and legal expenses on an indemnity basis;
Velmont may immediately suspend work on all current orders, withhold delivery of pending shipments, and revoke credit facilities without notice.

5.7 Strict Prohibition on Set-Off (B2B): A Business Customer shall make all payments due under the Contract without any deduction, withholding, abatement, counterclaim, or set-off against any alleged claim or liability of Velmont.

6. LOGISTICS, KERBSIDE DELIVERY, HEAVY GOODS & ACCESS RESTRICTIONS

6.1 Estimated Timelines: Delivery dates, shipping lead times, and manufacturing schedules are commercial estimates only and cannot be guaranteed. Time for delivery shall not be of the essence of the Contract. Velmont shall not be liable for any direct or indirect loss, financial penalty, trade downtime, or consequential damages resulting from courier delays, freight disruptions, or port congestion.

6.2 Kerbside Pallet Drop Specification: Due to the high weight and fragile nature of luxury bathroom ware (including cast-iron and solid copper bathtubs weighing between 50kg and 180kg+), all standard deliveries are conducted via heavy goods vehicle (up to 18-tonne rigid truck with tail-lift) and are strictly KERBSIDE PALLET DELIVERIES:

Delivery shall be made to the nearest accessible, level, hardstanding surface immediately adjacent to the public highway at the delivery address.
The delivery driver is NOT insured, authorised, or equipped to carry Goods inside private residences, commercial buildings, upstairs, through narrow corridors, or across grass/gravel surfaces.
The Customer is strictly and solely responsible for arranging sufficient, able-bodied personnel and appropriate mechanical lifting equipment to receive the Goods from the tail-lift and transport them safely into their premises.

6.3 Access Restrictions & Customer Notification: The Customer must formally notify Velmont in writing prior to dispatch of any vehicle access constraints, including weight restrictions, narrow rural roads, low bridges, red routes, parking controls, or pedestrianised zones. If delivery cannot be effected due to unnotified access barriers, the delivery will be aborted at the Customer's expense.

6.4 Failed Delivery & Storage Charges: If a scheduled delivery fails because the Customer is not present, refuses delivery, fails to provide adequate unloading manpower, or access is obstructed, the Customer shall be liable to pay Velmont: (a) the actual re-delivery charge levied by the freight carrier; and (b) commercial warehousing and storage fees calculated at £25.00 (+ VAT) per pallet per calendar day until re-delivery or collection is completed.

6.5 Delivery by Instalments: Velmont reserves the right to deliver Goods by separate instalments. Each instalment shall be invoiced and paid for separately. Any delay or minor defect in one instalment shall not entitle the Customer to cancel or repudiate any other instalment or the Contract as a whole.

6.6 International Deliveries: For sales outside the United Kingdom, Goods are supplied on an Ex-Works (EXW) or Free Carrier (FCA) / Free on Board (FOB) basis (Incoterms 2020) as stated on the Order Confirmation. The international Buyer assumes full responsibility for export/import clearance, customs tariffs, duties, and local delivery logistics.

7. MANDATORY INSPECTION, DAMAGE NOTIFICATION & TRANSIT CLAIMS

7.1 Delivery Receipt Verification: Upon arrival of the Goods, the Customer (or its authorized representative) must visually inspect the external packaging before signing the carrier's delivery note or handheld terminal:

Damaged Packaging: If any pallet, crate, carton, or protective wrap exhibits tearing, crushing, punctures, or signs of tampering, the Customer MUST endorse the delivery receipt with the clear words “DAMAGED PACKAGING” or “GOODS DAMAGED”. Signing as “unchecked” or “unexamined” is legally invalid under freight carrier terms and prejudices transit insurance claims.
Refusal of Severely Damaged Goods: If catastrophic transit damage is clearly visible, the Customer should immediately photograph the damage and reject the consignment with the delivery driver.

7.2 Business Customers — Strict 48-Hour Inspection Window: Business Customers must unpack, inspect, and verify all Goods within forty-eight (48) hours of physical delivery. Any transit damage, manufacturing defect, surface scratch, dent, or shortage must be formally notified to Velmont in writing within forty-eight (48) hours, accompanied by photographic and video evidence. TIME IS OF THE ESSENCE FOR THIS CLAUSE. If a Business Customer fails to give notice within forty-eight (48) hours, the Goods shall be conclusively and irrevocably deemed accepted as conforming to Contract, free from all defects, and all transit or cosmetic claims shall be completely barred.

7.3 Consumers — Inspection Request: Consumers are strongly requested to unbox and inspect Goods within forty-eight (48) hours of receipt to enable Velmont to pursue immediate claims against transit insurers. However, this request does not prejudice or diminish the Consumer's statutory thirty (30) day right to reject substandard goods under Section 22 of the Consumer Rights Act 2015.

8. RISK AND RETENTION OF TITLE (ROMALPA CLAUSE)

8.1 Passing of Risk: Risk of loss, theft, damage, or deterioration of the Goods passes to the Customer upon physical delivery to the agreed delivery point (or upon collection by the Customer's designated freight forwarder).

8.2 All-Monies Retention of Title (Business Customers): Notwithstanding delivery and the transfer of risk, full legal and beneficial title and ownership of the Goods shall remain with Velmont and shall not pass to a Business Customer until Velmont has received full payment in cleared funds of:

The full contract price of the Goods (plus VAT and freight); and
All other sums, debts, and liabilities whatsoever which are or may become due from the Business Customer to Velmont on any account or contract.

8.3 Fiduciary Bailee Obligations: Until title has passed to the Business Customer, the Business Customer shall: (a) hold the Goods on a fiduciary basis as Velmont's bailee; (b) store the Goods safely, separately from all other stock, and clearly identifiable as the property of Velmont; (c) not remove, deface, or obscure any identifying label, serial number, or packaging; and (d) maintain comprehensive insurance for the full replacement value of the Goods.

8.4 Irrevocable Right of Repossession: If a Business Customer fails to pay any sum when due, suffers an insolvency event, enters administration, liquidation, or bankruptcy, or ceases trading, Velmont and its authorized agents are granted an irrevocable license to enter any premises where the Goods are stored (without prior notice) to repossess the Goods. Repossession shall not terminate the Contract unless Velmont expressly elects in writing.

8.5 Proceeds of Sub-Sale: If a Business Customer resells the Goods before title has passed, the Business Customer acts as principal in dealing with its buyer but holds the entire proceeds of such sale on trust for Velmont in a dedicated, separate bank account, to be applied towards settling the debt owed to Velmont.

8.6 Consumer Title: Where the Customer is a Consumer who has paid in full, legal ownership passes upon physical delivery.

9. CONSUMER STATUTORY CANCELLATION RIGHTS (DISTANCE SELLING ONLY)

9.1 Application: This Section 9 applies exclusively to Consumers purchasing standard, non-bespoke Goods online or via distance communications under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs 2013"). It does NOT apply to Business Customers, trade buyers, in-person showroom purchases, or Bespoke Goods.

9.2 Cooling-Off Period: A Consumer has the statutory right to cancel their Contract within fourteen (14) calendar days without giving any reason. The cancellation period expires fourteen (14) days after the day on which the Consumer (or a nominated third party) takes physical possession of the Goods.

9.3 Exercise of Cancellation: To exercise the right to cancel, the Consumer must inform Velmont by an unequivocal written statement (e.g., a letter sent by registered post or an email to legal@velmontbathrooms.com) prior to the expiry of the 14-day window. The Model Cancellation Form set out in Schedule 1 may be used.

9.4 Return of Goods & Heavy Shipping Costs: The Consumer must return the Goods to Velmont's designated warehouse facility without undue delay and in any event within fourteen (14) calendar days of issuing the cancellation notice:

The Consumer must bear the full direct cost of returning the Goods.
IMPORTANT WARNING ON FREIGHT EXPENSES: Given that luxury bathtubs and stone/metal basins are heavy, fragile, and palletised, standard parcel carriers cannot transport them. Returning such Goods requires dedicated pallet freight services, which typically cost between £90.00 and £300.00+ depending on collection geography and weight. The Consumer is advised to review return freight costs before ordering.

9.5 Deduction for Diminished Value: The Consumer is legally liable for any diminished value of the Goods resulting from handling beyond what is strictly necessary to establish the nature, characteristics, and functioning of the Goods. If the Goods have been installed, plumbed, marked, scratched, stripped of protective films, or returned without original crating, Velmont shall deduct the full loss of commercial value (up to 100% of the purchase price) from the refund.

9.6 Refund Timing: Velmont shall issue the refund within fourteen (14) calendar days from the day we receive the Goods back at our warehouse, or earlier if satisfactory photographic proof of collection by a recognized freight carrier is supplied.

10. BESPOKE, MADE-TO-ORDER & COMMISSIONED GOODS (STATUTORY EXCLUSIONS)

10.1 Statutory Exemption from Cancellation: Pursuant to Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day cancellation right DOES NOT APPLY to goods made to the consumer's specifications or clearly personalised. This statutory exclusion applies to all Bespoke Goods supplied by Velmont.

10.2 Scope of Bespoke Classifications: Bespoke Goods include, without limitation: bathtubs manufactured with non-standard dimensions, custom exterior patinas or painted finishes (RAL colour matching), bespoke tap-hole drillings, hand-embossed motifs, custom metal alloys, unlacquered living brassware produced to order, and customised waste configurations.

10.3 Cancellation Before Manufacturing: If the Customer requests cancellation of an order for Bespoke Goods before raw metal cutting, casting, or fabrication has commenced, Velmont may, in its absolute discretion, agree to cancel, subject to deducting an administrative and technical drafting fee of twenty per cent (20%) of the total order value from any deposit.

10.4 Absolute Bar Once Production Commences: Once physical production, metal beating, casting, or custom finishing has commenced, orders for Bespoke Goods CANNOT be cancelled, amended, or returned for refund under any circumstances, save where the Goods suffer from a genuine manufacturing structural defect under Section 12.

11. COMMERCIAL RETURNS OF NON-BESPOKE GOODS & RESTOCKING FEES

11.1 Discretionary Returns: Where Goods are standard catalogue stock and the statutory 14-day consumer window does not apply (including all Business Customer orders, showroom orders, or returns requested after 14 days), Velmont is under no legal obligation to accept returns. Any return is subject to Velmont's prior written discretion.

11.2 Return Merchandise Authorisation (RMA): No return will be accepted, received, or refunded without an official RMA number issued in writing by Velmont. Velmont will turn away unsolicited deliveries to our warehouses at the carrier's expense.

11.3 Restocking Fee: All discretionary or commercial returns accepted by Velmont are subject to a mandatory restocking and inspection charge of up to twenty-five per cent (25%) of the net invoice value of the Goods, to cover pallet handling, transit restocking, technical quality audit, and repackaging.

11.4 Condition Precedent for Credit: Returned Goods must arrive at Velmont's warehouse within fourteen (14) days of RMA issuance, completely unused, unfitted, pristine, unblemished, and in original undamaged factory packaging. If Goods arrive damaged or in substandard condition, credit will be refused.

12. PRODUCT WARRANTIES, CARE REGIMEN & LIVING FINISH EXCLUSIONS

12.1 Warranty Scope: Velmont warrants that upon delivery, the Goods shall conform in all material respects to their written specification and be of satisfactory quality within the meaning of the Consumer Rights Act 2015 (for Consumers) and Section 14 of the Sale of Goods Act 1979 (for Business Customers):

Copper and Cast-Iron Bathtub Shells: 5-Year Limited Structural Warranty against catastrophic metal rupture or seam leakage under normal residential use.
Brassware, Taps & Valves: 2-Year Limited Functional Warranty on internal ceramic cartridges and operational mechanisms.
PVD and Specialist Plated Finishes: 2-Year Limited Finish Warranty against peeling or flaking under recommended domestic maintenance.

12.2 Express Exclusions from Warranty: Velmont's warranties DO NOT COVER, and Velmont accepts no liability for, damage or deterioration arising from:

Natural patination, oxidation, darkening, verdigris, or chemical evolution of Living Finishes (unlacquered copper, bronze, raw brass);
Application of improper, abrasive, or aggressive cleaning chemicals, including bleach, ammonia, citrus-based cleaners, vinegar, acid-based descalers, bathroom sprays, or abrasive scouring pads (which strip protective beeswax and patinas);
Hard water mineral calcification, limescale buildup, or aggressive local water chemistry;
Water supply pressure exceeding recommended operational maximums (e.g. over 5.0 bar dynamic pressure) without appropriate pressure-reducing valves;
Improper installation, outdoor use, freezing conditions, dry firing, physical impact, or lack of periodic beeswax maintenance as prescribed in Schedule 2.

12.3 Remedy Limitation (B2B): For Business Customers, Velmont's sole and exclusive liability for breach of warranty shall be limited, at Velmont's sole option, to repairing the defective item, supplying a replacement part/product, or issuing a credit note for the invoice value of the affected item.

13. MANDATORY PRE-INSTALLATION INSPECTION & EXCLUSION OF TRADESPERSON COSTS

13.1 "Check Before You Fit" Rule (Absolute Condition Precedent): It is an absolute condition of this Contract that the Customer and their professional installer must thoroughly uncrate, inspect, dry-fit, and function-test all Goods BEFORE carrying out any permanent installation, tiling, cutting, plumbing, or siliconing.

13.2 Deemed Acceptance by Fitting: The permanent installation, tiling-in, siliconing, or alteration of any Goods shall constitute irrevocable legal proof that the Customer has inspected and accepted the cosmetic and dimensional integrity of the Goods. No claims for visible surface marks, scratches, dents, aesthetic blemishes, or dimensional mismatches will be entertained once Goods have been installed.

13.3 TOTAL EXCLUSION OF LABOUR, PLUMBING & RETILING EXPENSES: To the fullest extent permitted by English law, Velmont explicitly excludes and disclaims all liability for any installation costs, de-installation fees, plumbing contractor day rates, builder abortive charges, retiling expenses, plastering/decorating costs, or tradesperson standby fees arising from any alleged defect, missing component, or delayed delivery. VELMONT SUPPLIES GOODS ONLY AND ASSUMES ZERO RESPONSIBILITY FOR SITE LABOUR CHARGES.

13.4 Independent Installers: Velmont does not provide installation services. Any tradesperson, plumber, or fitter recommended, referred, or listed by Velmont acts entirely as an independent contractor. Velmont accepts no liability whatsoever for their workmanship, pricing, delays, or conduct.

14. COMPREHENSIVE LIMITATION OF LIABILITY (UCTA 1977 & CRA 2015)

14.1 Statutory Non-Excludable Liabilities: Nothing in these Terms shall limit or exclude Velmont's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 17 of the Consumer Rights Act 2015 (title and quiet possession); or (d) any other liability which cannot be lawfully excluded or limited under English law.

14.2 Total Exclusion of Indirect & Consequential Losses (B2B): Subject to clause 14.1, Velmont shall not under any circumstances be liable to any Business Customer, whether in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise, for:

Loss of actual or anticipated profits, turnover, revenue, or business;
Loss of commercial contracts, goodwill, or business reputation;
Loss of anticipated savings, project delays, or financing costs;
Liquidated damages or financial penalties incurred by the Customer under third-party development or construction contracts; or
Any special, indirect, or consequential loss or damage whatsoever.

14.3 Financial Liability Cap (B2B): Subject to clauses 14.1 and 14.2, Velmont's total cumulative aggregate liability to a Business Customer arising out of or in connection with the Contract, whether sounding in contract, tort (including negligence), misrepresentation, or breach of statutory duty, shall be strictly capped at and limited to one hundred percent (100%) of the total price actually paid by the Customer for the specific Goods giving rise to the claim.

14.4 Consumer Liability Standards: For Consumer transactions, Velmont is responsible for foreseeable direct loss and damage caused by our breach of Contract or negligence. We are not liable for any loss that was not reasonably foreseeable to both parties at the time the Contract was made, nor are we liable for any business, commercial, or trade losses (as Goods supplied to Consumers are sold solely for domestic, private use).

15. BUSINESS CUSTOMER INDEMNITY

15.1 The Business Customer agrees to defend, indemnify, and hold harmless Velmont, its directors, officers, employees, and agents from and against all claims, liabilities, losses, damages, penalties, fines, costs, and legal fees (calculated on a full indemnity basis) arising out of or related to: (a) any breach of these Terms by the Business Customer; (b) any unauthorized warranty, representation, or guarantee made by the Business Customer to any end-user client; (c) any negligent or defective installation or modification of the Goods by the Business Customer or its contractors; or (d) any third-party claim alleging intellectual property infringement arising from custom designs or CAD specifications provided by the Customer.

16. FORCE MAJEURE & GLOBAL SUPPLY CHAIN DISRUPTIONS

16.1 Force Majeure Events: Velmont shall not be in breach of Contract, nor liable for any failure or delay in the performance of its obligations, if such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to: acts of God, flood, fire, explosion, earthquake; global epidemic, pandemic, or public health emergencies; armed conflict, war, terrorism, civil unrest; government embargoes, trade sanctions, customs border closures; severe port congestion, maritime shipping canal blockages, container shortages, or carrier strikes; industrial disputes; power failure, breakdown of foundry plant/machinery; or severe market-wide shortages of raw copper, brass ingot, cast iron, or finishing chemicals.

16.2 Relief & Termination: If a Force Majeure event prevents performance for a continuous period exceeding ninety (90) days, either party may terminate the affected Contract by giving fourteen (14) days' written notice, and Velmont shall refund any sums paid for Goods not yet manufactured or dispatched, less reasonable costs unavoidably incurred.

17. INTELLECTUAL PROPERTY, CAD ASSETS & BRAND PROTECTION

17.1 Ownership: All intellectual property rights in and to the Goods, packaging, CAD models, technical drawings, dimensional blueprints, product photography, text descriptions, branding, trademarks, and marketing materials ("Velmont IP") remain the exclusive property of Velmont or its licensors.

17.2 Restrictions on Third Parties & Trade Buyers: No Customer, architect, distributor, or commercial retailer shall reproduce, scrape, copy, modify, republish, or commercially exploit any Velmont IP, high-resolution photography, or product descriptions on any online marketplace (e.g. Amazon, eBay, Wayfair), website, or marketing medium without Velmont's express prior written license.

17.3 Remedies: Any unauthorized commercial exploitation of Velmont IP constitutes a willful infringement entitling Velmont to seek immediate injunctive relief, an account of profits, statutory damages, and recovery of legal costs on an indemnity basis.

18. PLUMBING COMPLIANCE & WATER REGULATIONS

18.1 Plumbing Standards: The Customer is solely responsible for ensuring that the installation of all Goods complies with the Water Supply (Water Fittings) Regulations 1999, the Water Byelaws 2000 (Scotland), and relevant British and European standards (BS EN standards) and local Building Regulations.

18.2 Certified Installation: All installations must be executed by certified, insured plumbing and electrical professionals. Velmont accepts no responsibility for installation failures resulting from non-compliance with statutory water regulations.

19. DATA PROTECTION & PRIVACY (UK GDPR)

19.1 Compliance: Velmont complies with all applicable requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details regarding our collection, storage, and processing of personal data are set out in our Privacy Policy available at velmontbathrooms.com.

20. TERMINATION & DEFAULT

20.1 Without limiting any other right or remedy, Velmont may terminate the Contract immediately with written notice if the Customer: (a) fails to pay any sum due within seven (7) days of a written reminder; (b) commits a material breach of any term of the Contract; or (c) becomes subject to an insolvency event, administration, liquidation, or bankruptcy.

20.2 Upon termination, all outstanding invoices become immediately due and payable, and Velmont's retention of title rights under Section 8 become immediately enforceable.

21. DISPUTE RESOLUTION, JURISDICTION & GOVERNING LAW

21.1 Governing Law: These Terms, and any Contract formed under them, and all non-contractual obligations or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

21.2 Exclusive Jurisdiction: The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or any Contract, save that a Consumer resident in Scotland or Northern Ireland may bring proceedings in their local domestic courts pursuant to mandatory consumer protection laws.

21.3 Pre-Action Conciliation: Prior to initiating formal court litigation, the parties agree to engage in good-faith commercial negotiations between senior representatives for a minimum period of twenty-eight (28) days to seek an amicable resolution.

22. GENERAL BOILERPLATE PROVISIONS

22.1 Entire Agreement: The Contract, comprising the Order Confirmation and these Terms, constitutes the entire agreement between the parties and supersedes all prior discussions, drafts, or representations.

22.2 Severability: If any provision or part-provision of these Terms is held to be invalid, illegal, or unenforceable by any court of competent jurisdiction, it shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

22.3 No Waiver: Failure or delay by Velmont in exercising any contractual right or statutory remedy shall not constitute a waiver of that or any subsequent right.

22.4 Third-Party Rights: No person other than a party to the Contract shall have any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

SCHEDULE 1: MODEL CONSUMER CANCELLATION FORM

(Complete and return this form only if you are a Consumer and wish to cancel a standard distance-selling Contract under the Consumer Contracts Regulations 2013. This form does NOT apply to Bespoke Goods or Business Customers.)

To:

Velmont Bathrooms Customer ServicesEmail: contact@velmontbathrooms.com | Address: [Insert Registered Postal Address]

Notice of Cancellation:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Description of Goods:

[Insert product name, finish, and model SKU]

Order / Invoice Number:

[Insert Order Number]

Ordered on / Received on:

Ordered on: [DD/MM/YYYY] | Received on: [DD/MM/YYYY]

Consumer Name & Address:

Name: _________________________________________Address: ______________________________________

Signature & Date:

Signature: ______________________ Date: [DD/MM/YYYY]*(Only required if this form is notified on paper)*

SCHEDULE 2: LIVING METAL CHARACTERISTICS, PRODUCT CARE & DRY-FIT PROTOCOL

1. The Nature of Handcrafted Copper & Brass: Copper and unlacquered brass are noble, chemically active metals. Over time and through normal residential exposure to moisture, warm water, ambient air, and hand contact, these metals undergo natural organic patination. They will develop rich, evolving hues of amber, deep bronze, warm copper, russet, and subtle verdigris. This is an intended, authentic characteristic of living metal luxury ware and should be celebrated as natural beauty.

2. Prohibited Cleaning Substances (Warranty Voiding):

NEVER use abrasive scouring cleansers, cream cleaners, chlorine bleach, ammonia, citrus-infused products, vinegar, toilet cleaners, acid drain unblockers, or lime-scale removers on living metal surfaces.
NEVER use wire wool, green scouring pads, brass polish (unless intentionally stripping back to raw metal), or hard abrasive nylon brushes.

3. Routine Care & Maintenance:

Rinse the tub or basin thoroughly with clean warm water after every use and wipe dry with a soft microfiber towel. Allowing standing water to evaporate naturally leads to mineral and limescale deposits.
Clean only with mild liquid hand soap or gentle pH-neutral washing-up liquid diluted in warm water.
Periodic Protective Waxing: To preserve the lustrous finish and retard rapid patination, apply a high-grade carnauba wax or pure beeswax paste every 4 to 8 weeks. Buff gently with a dry microfiber cloth.

4. Mandatory Pre-Installation Dry-Fit Checklist:

Step 1 (Unboxing): Remove crating carefully without using sharp utility knives or blades directly against metal surfaces.
Step 2 (360° Visual Audit): Thoroughly examine all surfaces under good lighting for transit impact damage or manufacturing irregularities before plumbers touch the site.
Step 3 (Dry-Fitting): Dry-fit the bath waste, overflow, and trap assembly without adhesive or silicone to ensure precise plumbing alignment and clearance.
Step 4 (Water Test): Perform a temporary water-fill test to verify drainage and waste seal watertightness BEFORE tiling, building in, or siliconing around the unit.